Customer Spotlight: Darla Wardlow
Renting a storage unit at All Storage can be a sweet experience, and that’s what inspired longtime customer Darla Wardlow to have something truly special baked up for the staff at the Yukon, Oklahoma All Storage location.
About three years ago, Wardlow was looking for some extra space for a business she had started with her daughter. The business, called Ruby’s Vintage Rentals, offered up vintage furniture rentals for weddings and photography. As anyone who has ever owned vintage furniture knows, large antique items require plenty of space along with climate control. Wardlow and her daughter were looking for exactly that at the right price point.
“My daughter and I were just starting our business, so we were trying to keep the overhead low,” says Wardlow. “It worked perfect for our inventory. The pricing was great.”
As a small business owner, Wardlow also appreciated having easy access to her storage unit.
“There were times I needed to bring clients over to see some of the furniture, and it was easy to take them there and have a look,” Wardlow says. “I would visit the storage unit several times throughout the week. If the staff was standing outside they would always open the gate for me and smile. They genuinely cared about my business and what I was doing there.”
During her time as a tenant, Wardlow noticed how attentive and friendly the staff at All Storage was.
“Linda has been the manager since we got the unit,” Wardlow says. “She has a great crew. She does a great job training the staff. The maintenance guys are always there cleaning up. Everyone is always out and about and very visible.”
When the time came for Wardlow to discontinue her business and move out of her storage unit at All Storage, she wanted to do something special for the staff that she had come to know during her time as a customer. She contacted local Oklahoma business Cookies by Sydnie and had custom cookies made with the All Storage logo.
“It was like a family almost,” Wardlow says of the All Storage staff. “Customer service was beyond the routine. They were always visiting with the customers and sharing a genuine interest in them.”
It was because of the above and beyond style of customer service that she herself wanted to show her gratitude with above and beyond cookies.
“I wanted to thank them for taking care of me,” she says. “I sure appreciate them.”